❓ Frequently Asked Questions

Ouhud CRM is a professional B2B SaaS platform with 13 modules for sales, communication, marketing, finance, operations, and HR. It offers 20+ communication channels natively integrated, 7 AI providers to choose from freely, autonomous AI agents with tool calling, and full GDPR compliance in 12 languages.

7 Provider: OpenAI (GPT-4o), Anthropic Claude Sonnet 4.5, Groq, Google Gemini, Mistral AI, OpenRouter, and local models via Ollama. Freely selectable — including fully on-premise for maximum data protection.

20+ channels natively: WhatsApp, SMS (Twilio/MessageBird/Vonage), Telegram, LinkedIn, XING, Apple Messages for Business, live chat widget, email (SMTP/Gmail/Outlook), calls via PBX, voicemail drop, IVR flows, video meetings (Zoom/Google Meet/Microsoft Teams), booking system, Facebook, Messenger, Instagram, Google Business Messages, reviews.

Three plans: Basic €34.99/month (5 users, 30-day free trial), Pro €64.99/month (15 users, AI included, 90-day trial), Professional €99.99/month (unlimited users, premium support, 180-day trial). No credit card required for the trial period.

Yes. Full GDPR management including the right of access, the right to erasure, data export, audit logs for every change, RBAC permissions, and multi-tenant data separation. With Mistral AI (EU provider) or Local-Ollama, your data remains entirely in the EU or on-premise.

Yes. Built in: autonomous AI agents with 16 tools (lead search, scoring, email drafts, creating tasks, etc.), 3 trigger types (manual, schedule via cron, event), a tool whitelist per agent, token limits, audit logs. Prebuilt templates such as Sales Hunter, Inbox Triage, and Churn Watcher included.

Yes, native desktop apps for Windows (.exe), macOS (.dmg), and Linux (.AppImage). In addition, you can install Ouhud CRM as a PWA (Progressive Web App) directly from the browser — as a standalone window with its own icon in the Dock/Start menu.

12 languages: German, English, Turkish, Arabic, French, Italian, Spanish, Russian, Ukrainian, Chinese, Japanese, Dutch. Configurable per user.

20+ communication channels natively instead of 6–8, 7 AI providers instead of one, OKRs/loyalty/multi-site/CAMT/training at no extra charge, autonomous AI agents with tool calling, native desktop apps for all platforms — and all that from €34.99/month instead of €75/month and up.

Yes. REST API with 982+ routes, a webhook system for events, Zapier-compatible endpoints, OAuth for Gmail/Outlook, Meta API for WhatsApp/Facebook/Instagram, plus a marketplace for third-party connectors.

The controller within the meaning of the GDPR is Ouhud GmbH. Customers remain the owners of their data at all times and act as independent controllers vis-à-vis their end customers.

Yes. For the use of Ouhud CRM, a data processing agreement in accordance with Art. 28 GDPR is provided, which clearly regulates the obligations, security measures, and responsibilities. To the AV contract →

Ouhud CRM systems are operated on professional server infrastructure. Modern security, encryption, and access concepts are used.

A transfer of personal data to third countries (e.g., the USA) takes place exclusively in compliance with Articles 44 et seq. GDPR, in particular through EU Standard Contractual Clauses and additional technical safeguards.

Ouhud CRM implements extensive technical and organizational measures, including TLS encryption, role-based access controls, audit logs, and regular backups.

Only technically necessary cookies and sessions are used, which are required for login, security, and system functions. Tracking or marketing cookies are not used without consent.

Ouhud CRM can use AI-powered functions for analysis, automation, and decision support. These systems have no legal effect without human oversight within the meaning of Art. 22 GDPR.

Yes. Ouhud CRM is provided as Software-as-a-Service (SaaS). It is used via the web without local installation; updates and maintenance are carried out centrally.

After termination of the contractual relationship, personal data will be stored in accordance with the statutory retention periods or deleted or anonymized in compliance with data protection regulations.

Users have the right at any time to access, rectify, erase, restrict processing, data portability, and object in accordance with Articles 15–21 GDPR.

For data protection and security inquiries, our team is available at datenschutz@ouhud.com available.